Terms of service

TERMS OF SERVICE

Effective Date: November 4, 2026

OVERVIEW

This website and online store are operated by Scalez & Tailz. Throughout these Terms of Service, the words “we,” “us” and “our” refer to Scalez & Tailz.

By visiting our website, purchasing a product, downloading digital content, requesting a service or otherwise using our website, you agree to these Terms of Service and all policies referenced within them.

Please read these Terms carefully before using the website. If you do not agree with these Terms, you should not access the website, purchase products or use our services.

  1. ONLINE-STORE ELIGIBILITY

By using this website, you confirm that you are at least the age of majority in your state, province or country of residence, or that you have permission from a parent or legal guardian.

You may not use our products, website or services for any illegal or unauthorized purpose. You must not violate any applicable laws, including copyright, trademark, wildlife, animal-welfare, consumer-protection or export laws.

  1. PRODUCTS AND SERVICES

Scalez & Tailz offers merchandise, digital products, educational content, creative products and selected professional services.

We make reasonable efforts to display product descriptions, colors, measurements, images and other details accurately. Colors and appearance may vary because of screen settings, printing methods, materials and normal production variations.

Reasonable differences in color, print placement or appearance that result from the production process are not considered defects.

Certain consultations, aquarium services, terrarium services, educational programs or custom creative services may require a separate proposal, service agreement, deposit or scope of work. If a separate agreement applies, that agreement will control the specific service.

  1. MADE-TO-ORDER PRODUCTION

Most Scalez & Tailz merchandise is produced specifically for each customer’s order rather than pulled from mass-produced inventory.

Please allow approximately 3–6 weeks from the order-confirmation date for production, quality checks, shipping and delivery. This is part of our normal made-to-order process and does not mean that an order is delayed.

By completing a purchase, you acknowledge and accept this production and delivery window. An order is not considered late or eligible for cancellation solely because it remains within the disclosed 3–6-week timeframe.

Tracking information will be provided when available. Weekends, holidays, carrier disruptions, severe weather and incorrect shipping information may affect delivery timing.

If an unexpected issue extends an order beyond the disclosed timeframe, Scalez & Tailz will contact the customer with an updated estimate and provide any options required under applicable law.

  1. ORDERS AND ORDER ACCEPTANCE

Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit or cancel an order for reasons including:

• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Product or material unavailability
• Violation of these Terms or our policies
• A shipping destination we cannot reasonably serve
• Orders placed for unauthorized resale

If we cancel an order after payment has been processed, we will issue the appropriate refund to the original payment method.

You agree to provide accurate, complete and current billing, shipping and contact information. Scalez & Tailz is not responsible for delays, failed delivery or additional expenses caused by incorrect or incomplete information supplied by the customer.

  1. PRICING AND PAYMENT

Prices may change without notice. The price displayed when an order is placed generally applies to that order unless a clear pricing or technical error occurred.

Applicable taxes, shipping charges and other disclosed fees will be shown during checkout. You agree to provide valid payment information and authorize us and our payment processors to charge the total displayed during checkout.

We may correct typographical errors, pricing errors, product descriptions or availability information at any time. If a correction materially affects an existing order, we will contact the customer or cancel and refund the affected order when appropriate.

  1. FINAL SALES, RETURNS AND REFUNDS

All purchases are subject to the Scalez & Tailz Final Sale / Return and Refund Policy.

To protect product hygiene, quality and integrity, all sales are final except for qualifying order problems, including:

• Delivery of the wrong item
• An item arriving damaged or materially defective
• An order being confirmed lost or not delivered as agreed
• An incorrect or unusable digital product or download link

Changes of mind, incorrect sizes or colors selected by the customer, duplicate orders, used or altered merchandise, customer-provided address errors and delivered digital products are not eligible for return, exchange or refund.

Customers must report eligible order problems to reptiledude@scalezandtailz.com within the period stated in our Return and Refund Policy.

Nothing in these Terms limits consumer rights that cannot legally be waived.

  1. CANCELLATIONS

Orders cannot be canceled after production or fulfillment has begun.

Because merchandise is made to order, production may begin shortly after an order is received. Customers should review their selections, sizing, quantities, personalization details and shipping information carefully before submitting payment.

Cancellation or refund rights required by applicable law remain unaffected.

  1. SHIPPING AND DELIVERY

Delivery dates and tracking estimates provided by shipping carriers are estimates and are not guaranteed by Scalez & Tailz.

Scalez & Tailz is not responsible for delays caused by carriers, severe weather, natural disasters, holidays, customs processing, labor disruptions or incorrect customer information.

Customers are responsible for providing a secure and deliverable shipping address. Customers should contact us promptly if tracking indicates delivery but the package cannot be located.

International customers, when international shipping is available, are responsible for applicable customs duties, import taxes and local fees unless otherwise stated during checkout.

  1. DIGITAL PRODUCTS

Unless a product listing expressly provides a different license, digital products are licensed to the purchaser for personal, noncommercial use only.

Digital products may not be copied, resold, redistributed, sublicensed, uploaded to file-sharing services, repackaged or presented as the purchaser’s original work.

Digital sales are final after the download, access link or digital content has been delivered. If a delivered file or access link is incorrect, corrupted or unusable, contact reptiledude@scalezandtailz.com so that we can provide a corrected file or working link.

  1. INTELLECTUAL PROPERTY

The Scalez & Tailz name, logos, characters, artwork, videos, music, photographs, graphics, designs, written materials, educational content, product designs and associated brand properties—including authorized Scalez & Tailz divisions and original series—are owned by or licensed to Scalez & Tailz.

Purchasing a product does not transfer ownership of the underlying artwork, character, logo, recording, design or intellectual property.

No website content may be reproduced, modified, sold, distributed, republished or used commercially without prior written authorization, except where applicable law expressly permits such use.

  1. EDUCATIONAL AND ANIMAL-CARE INFORMATION

Animal-care, aquarium, terrarium, conservation and educational information provided through this website is intended for general educational purposes. It is not a substitute for veterinary diagnosis, veterinary treatment or advice from an appropriately qualified professional.

Animal needs vary by species, age, health, environment and jurisdiction. Customers and viewers are responsible for confirming local laws, permit requirements and professional-care needs before acquiring, keeping or transporting an animal.

  1. USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit a review, comment, photograph, testimonial, suggestion or other content, you confirm that you have the right to submit it and that it does not violate another person’s privacy, copyright, trademark or other rights.

You grant Scalez & Tailz a nonexclusive, royalty-free license to display and use voluntarily submitted reviews and testimonials for store, customer-service and promotional purposes, unless otherwise agreed in writing.

We may remove content that is unlawful, threatening, abusive, deceptive, defamatory, obscene, infringing or unrelated to the website.

  1. PROHIBITED USES

You may not use the website or its content to:

• Conduct unlawful, fraudulent or deceptive activity
• Violate intellectual-property or privacy rights
• Transmit malware, malicious code or disruptive technology
• Scrape, harvest or misuse customer or website data
• Impersonate Scalez & Tailz or another person
• Interfere with website security or operation
• Purchase products for unauthorized reproduction or resale
• Submit false payment, delivery or chargeback claims
• Promote illegal wildlife collection, trafficking or animal cruelty

We may suspend or terminate access for violations of these Terms.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to services operated by Shopify, payment processors, production partners, fulfillment providers, shipping carriers, social platforms and other third parties.

We do not control every third-party website or service and are not responsible for third-party content, availability, privacy practices or independent terms. Customers should review the policies of third-party services they choose to use.

  1. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the website, its content and its services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free or free from harmful components. We do not guarantee a particular creative, educational, financial, business or animal-care result from using general website content.

This section does not exclude warranties or protections that cannot legally be excluded.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Scalez & Tailz and its owners, employees, contractors, production partners and service providers will not be liable for indirect, incidental, special, punitive or consequential losses resulting from the use of the website, products or services.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability or consumer rights that cannot legally be limited.

  1. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Scalez & Tailz harmless from third-party claims, damages or reasonable expenses resulting from your unlawful misuse of the website, violation of these Terms or infringement of another person’s rights.

  1. SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, that portion will be enforced to the maximum extent permitted or removed. The remaining portions will continue in effect.

  1. TERMINATION

These Terms remain effective unless terminated by you or Scalez & Tailz. You may terminate your agreement by discontinuing use of the website.

We may suspend or terminate access if we reasonably believe that a customer or user has violated these Terms, engaged in fraud, threatened website security or misused our products or intellectual property.

Obligations relating to payment, intellectual property, disclaimers, liability and dispute resolution survive termination where applicable.

  1. GOVERNING LAW

These Terms are governed by the laws of the State of Maryland and applicable United States federal law, without depriving customers of consumer protections that cannot legally be waived in their place of residence.

Any dispute that cannot be resolved informally will be handled by a court with appropriate jurisdiction in Maryland, except where applicable consumer law requires otherwise.

  1. CHANGES TO THESE TERMS

We may revise these Terms to reflect changes to our products, services, business practices or legal obligations.

The current version will be posted on this page with its effective date. Continued use of the website after revised Terms are posted constitutes acceptance of those revisions to the extent permitted by law.

  1. CONTACT INFORMATION

Questions about these Terms, products, orders or services may be directed to:

Scalez & Tailz
8861 Branch Avenue, #1040
Clinton, Maryland 20735
United States

Phone: (917) 410-1472
Email: reptiledude@scalezandtailz.com
Website: https://store.scalezandtailz.com

This is our business mailing address and is not a public retail storefront.