Refund policy

FINAL SALE / RETURN AND REFUND POLICY

MADE-TO-ORDER PRODUCTION AND DELIVERY

Scalez & Tailz merchandise is produced specifically for each customer’s order rather than pulled from mass-produced inventory. This allows us to offer distinctive designs while maintaining the quality and care expected from the Scalez & Tailz brand.

Please allow approximately 3–6 weeks from the order-confirmation date for production, quality checks, shipping and delivery. This is part of our normal made-to-order process and does not mean that an order is delayed.

Customers will receive tracking information when their orders ship. Weekends, holidays, carrier disruptions, severe weather and incorrect shipping information may affect delivery timing.

By completing a purchase, the customer acknowledges and accepts the disclosed 3–6-week production and delivery window. An order is not considered late or eligible for cancellation solely because it remains within this timeframe.

FINAL-SALE POLICY

To protect product hygiene, quality and integrity, all Scalez & Tailz sales are final. We do not accept returns, exchanges or refunds for:

• Changes of mind
• Incorrect sizes, colors or products selected by the customer
• Items that have been worn, washed, used or altered
• Duplicate orders placed by the customer
• Custom, personalized or made-to-order merchandise
• Digital products after delivery or download access has been provided
• Incorrect or incomplete shipping information entered during checkout

Please carefully review all product descriptions, sizing information, quantities, personalization details and shipping information before completing your purchase.

ORDER-PROBLEM EXCEPTIONS

Scalez & Tailz will assist when:

• Scalez & Tailz or its fulfillment partner delivered the wrong item
• An item arrived damaged or materially defective
• An order is confirmed lost in transit or was not delivered after the disclosed delivery window and any customer-approved revised delivery date
• A digital product or download link was incorrect or unusable

To report an eligible problem, contact reptiledude@scalezandtailz.com within seven calendar days of delivery. For a missing order, contact us after the disclosed delivery window has passed.

Please include:

• Your full name
• Your order number
• A description of the problem
• Clear photographs of the item, shipping packaging and mailing label, when applicable

Do not wear, wash, use or alter an item being reported. Scalez & Tailz may request that the item be returned and will provide instructions when applicable. Do not mail an item back without prior authorization.

After verifying the issue, Scalez & Tailz will provide an appropriate replacement, corrected product or refund to the original payment method. Replacement or refund eligibility does not apply when the correct product, color and size selected by the customer were delivered.

CANCELLATIONS AND UNEXPECTED DELAYS

Orders cannot be canceled after production or fulfillment has begun.

If an unexpected issue extends an order beyond the disclosed 3–6-week timeframe, Scalez & Tailz will contact the customer with an updated estimate and provide any options required under applicable law.

This policy does not limit any consumer rights that cannot legally be waived.